Cross and Thorn

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Terms and Conditions

Terms and Conditions for Cross and Thorn

Welcome to Cross and Thorn, your trusted destination for quality religious apparel. By accessing or purchasing from our website, you agree to abide by the following terms and conditions:

General: Cross and Thorn reserves the right to update or modify these terms at any time without prior notice. Your continued use of the site signifies acceptance of any changes.
Products and Pricing: All products listed on our website are subject to availability. We strive to display accurate pricing, but errors may occur. We reserve the right to correct pricing errors and will inform you if any discrepancies arise before processing your order.
Ordering and Payment: Orders can be placed through our secure online platform. Payment is required at the time of purchase, and we accept major credit cards and other specified payment methods. All transactions are encrypted for your security.
Shipping and Delivery: We endeavor to process and ship orders promptly. Delivery times may vary based on your location and selected shipping method. Cross and Thorn is not responsible for delays caused by external factors such as customs clearance or courier disruptions.
Returns and Exchanges: We offer a 7-day return policy for items in their original, unworn condition with all tags attached. Please contact our customer service for return authorization and instructions. Note that personalized items are non-returnable unless defective.
Intellectual Property: All content on our website, including images, designs, and text, is the property of Cross and Thorn and protected by applicable copyright laws. Unauthorized use is prohibited.
Privacy: Your privacy is important to us. We are committed to protecting your personal information and will not share it with third parties without your consent, except as required by law.
Limitation of Liability: Cross and Thorn is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the items ordered.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of [Slidell, LA, USA]. Any disputes will be resolved in the courts of [Louisiana, USA].

Thank you for choosing Cross and Thorn. We are honored to serve you and hope you have a blessed shopping experience. If you have any questions or concerns, please contact our customer service team.

Return and Refund Policy

Cross and Thorn Refund Policy

At Cross and Thorn, we are committed to ensuring your satisfaction with our religious apparel. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to assist you.

Refund Eligibility:

You may request a refund within 7 days of receiving your order.
Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

Non-Refundable Items:

Customized or personalized items are not eligible for refunds unless there is a manufacturing defect.
Sale or clearance items are non-refundable.

Refund Process:

Contact Us: Initiate your refund request by contacting our customer service team at chandler@crossandthorn.com with your order number and reason for return.
Return Authorization: Once your request is approved, you will receive a return authorization and instructions on how to send your item back to us.
Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Processing Time: Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days.

Additional Information:

We reserve the right to refuse a refund if the returned item does not meet the above conditions.
For exchanges, please refer to our separate exchange policy.

For any further questions or assistance, please do not hesitate to contact our friendly customer service team. Thank you for shopping with Cross and Thorn, where your satisfaction is our priority.

Terms and Conditions

Return and Refund Policy

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